Professional Development Brought to You by FBAA & CPD-GO

Your greatest untapped marketing asset could by lying dormant in your business. Your existing customers, and your ability to turn them into walking advertisements for your brand could sky-rocket your sales and deliver you a steady stream of new customers that are carbon-copies of your best customers.

Digital Marketing & Small Business Tips with Dinesh De Silva - Q&A with Whitey

How to Read a Consumer Credit Report with Meg Nheu - Performance and Learning - - Q&A with Whitey Leader, Equifax ANZ

A crash course in trust: "how to build it, maintain it and rebuild it".

How to break through fear and become a leader

Why good leaders make you feel safe

Unlock your potential and create lasting impact. Discover how to amplify your greatness—personally, professionally, and with purpose. This interactive session will challenge you to push beyond the ordinary and step into extraordinary. Ready to level up?

Ready to crush your inner critic and ignite greater confidence? Join us for insights on actionable strategies to silence head noise, reframe negative thoughts and ignite greater confidence.

If you’re still trying to make your aggregator CRM do all the heavy lifting… you’re not alone. But the truth is, those systems weren’t built for growth. They’re built for compliance..

"Conscious Reinvention" is all about intentionally transforming—personally or professionally—often sparked by a catalyst like upheaval, burnout, or that nagging feeling of unfulfillment. At that point, you have a choice: get in the driver’s seat or stay in the haze. Join us for an interactive session exploring the mindset shifts, challenges, and breakthroughs that come with choosing reinvention.

Long-term client relationships and referrals don’t just happen — they come from building trust through authentic interactions and meaningful conversations. Join Fiona Gray (Regional Manager – ALI Group) and a guest broker as they explore how adding the dimension of risk protection to your process can help elevate your business, establish you as a trusted adviser, and build deeper, stickier client relationships.

Supporting clients through financial hardship takes more than loan expertise—it requires empathy, trust, and clear communication. In this interactive webinar, Jodie Bedoya will guide brokers through the principles of Strategic Empathy—a powerful approach to acknowledging client emotions while maintaining professional boundaries and driving productive outcomes.

Learn how to lead powerful, high-impact conversations in this webinar for finance professionals. Gain tools to confidently handle tough discussions, build trust, and boost team performance—turning challenges into opportunities for growth. Ideal for leaders, brokers, and client-facing roles. Wednesday 23 July, 11am AEST on Zoom.

Join us for some insights to (re)ignite your spark by moving from the persona to the person to achieve congruence, where your values, beliefs, emotions, and behaviours are aligned internally and externally. And in this state of ‘flow,’ the world’s your oyster.

Master the money side of your business. Learn how to manage cash flow, profitability, and financial resilience through practical, expert-led podcasts designed for brokers. Each 20-minute course earns you 1 PD point — helping you strengthen your business and stay compliant, anytime, anywhere.

The School of Business Management helps you build a streamlined, growth-ready business with expert-led strategies in planning, time management, and performance tracking. Each 20-minute course earns you 1 PD point — helping you strengthen your business and stay compliant, anytime, anywhere.

The School of Data Analytics & Management helps brokers transform information into insight using practical tools and strategies. Each 20-minute course earns you 1 PD point — helping you strengthen your business and stay compliant, anytime, anywhere.

The School of Sales Management equips brokers with powerful sales techniques that convert leads, build trust, and drive long-term growth. Each 20-minute course earns you 1 PD point — helping you strengthen your business and stay compliant, anytime, anywhere.

The School of Computer Science helps brokers protect their clients, business, and reputation in a fast-changing digital landscape. Each 20-minute course earns you 1 PD point — helping you strengthen your business and stay compliant, anytime, anywhere.

The School of Branding & Marketing teaches brokers how to create a distinctive, trustworthy brand that cuts through the noise. Each 20-minute course earns you 1 PD point — helping you strengthen your business and stay compliant, anytime, anywhere.

The School of Economics helps brokers confidently interpret key economic concepts — like interest rates, inflation, and supply and demand — and explain them to clients. Each 20-minute course earns you 1 PD point — helping you strengthen your business and stay compliant, anytime, anywhere.

The Professional Standards & Compliance Library helps brokers protect their licence, reputation, and clients by understanding key legal and ethical responsibilities. Each 20-minute course earns you 1 PD point — helping you strengthen your business and stay compliant, anytime, anywhere.

FBAA has partnered with eMatrix — one of Australia’s leading training providers to deliver short, engaging video-based courses designed for brokers. Learn practical communication, negotiation, and mindset skills to make your work easier, strengthen client relationships, and meet your CPD requirements. FBAA members receive exclusive discounted pricing on all courses.

Build stronger customer relationships fast with simple communication skills that increase trust, likeability, and clarity in every conversation.

Learn how to influence customer decisions with positive language, smart communication techniques, and behavioural tools that build trust and guide better outcomes.

Learn how to adapt your communication for vulnerable customers by simplifying language, recognising low literacy cues, and using techniques that build clarity, comfort, and trust.

Learn how to handle customer complaints with confidence using strategic empathy, trust-building communication, and techniques that prevent emotional overwhelm.

Learn how to keep your cool with difficult customers by managing your mindset, staying curious under pressure, and using practical techniques to handle anger and emotional baggage.

Learn how to deliver bad news professionally without blaming the customer, escalating tension, or damaging the relationship — by using neutral language, empathy, and solution-focused communication.

Learn how to avoid the most common missteps in complaint handling and replace them with techniques that build trust, calm emotions, and resolve issues faster.

Learn how to confidently manage complaints that escalate, calm emotional customers, and regain control of difficult conversations using practical communication techniques.

Learn how to confidently ask for payments using smart negotiation skills, effective communication techniques, and strategies that make collections easier and more successful.

Learn how to negotiate payments with confidence using diagnostic questioning, strategic framing, and techniques that help uncover the real issue behind unpaid debts.

Learn practical techniques to regain focus, build resilience, manage overwhelm, and understand your emotional limits so you can perform at your best.

Learn practical techniques to manage stress, reduce overwhelm, interrupt negative thinking, and stay grounded when pressure builds.

Learn practical wellbeing strategies to stay balanced, manage what you can control, and build healthy habits that actually stick.

Learn how to navigate difficult conversations, support colleagues, and build a workplace where everyone feels safe to speak up confidently.

The holiday season is when clients step back, reflect, and reset their goals for the future. It is also the ideal time for brokers to collaborate, add real value, and guide clients toward long-term success. This webinar will show you how to embrace the season of opportunity by identifying key triggers, starting meaningful conversations, and helping clients set themselves up for a stronger 2026.

Join the FBAA and Helia for an informative webinar designed to demystify Lenders Mortgage Insurance (LMI) and build broker confidence in using it as a strategic lending tool. This session will provide practical insight into how LMI works, when it applies, and how it can be positioned to support clients in achieving their property goals.